Dear Valuable Customer,
Greetings from ACL Mobile Limited!!!
In accordance to your requirement, the WhatsApp Production Account: PUSH (API & MESOKA) details with manuals enclosed for your ready reference.
| Enterprise Name | LOANTAP FINANCIAL TECHNOLOGIES PRIVATE LIMITED WHATSAPP-loantwts | |
| Enterprise ID | loantwts | |
| Enterprise Username | loantwts | |
| Enterprise Password | loantwts20 | |
| Tool | API and MESOKA | |
| IP | 13.234.252.39 | |
| WABA Number | 919146030002 | |
| Display Name | LoanTap |
Templates Configured for PUSH Messaging:
1. Template Id: loantap_temp_2
Template:
For Application ID: <var1> We have received your application and we will keep you up to date about the process on WhatsApp. To know your Application Status at any time, send *STATUS* in this chat window.
2. Template Id: loantap_temp_3_
Template:
For App Id : <var1> Thank you for filling the application form. To speed up the process please upload KYC Documents from the link below. <var2>
3. Template Id: loantap_temp_4
Template:
For Application ID: <var1> We are unable to process the same as it falls out of our *credit policy*. We thank you for showing interest in our services.
4. Template Id: loantap_temp_5
Template:
For Application ID: <var1> Your application is now with our *Credit Manager*. You may get a call from our Credit Team if they require some more information to process your application
5. Template Id: loantap_temp_6
Template:
For Application ID : <var1> Your loan is approved subject to *Document Collection* and *Verification*. We have sent you a mail on your registered *e-mail ID*, with details and agreement. Kindly keep the signed copy ready along with mentioned documents. Our representative will come and collect at your doorstep.
6. Template Id: loantap_temp_7
Template:
For Application ID : <var1> *Congratulations.* Your loan is now *sanctioned* and we shall disburse your loan within the next few hours or the next banking day, based on Bank Timings.
7. Template Id: loantap_temp_8
Template:
Thanks for reaching out to LoanTap. Here are the Services we provide on this channel. *STATUS* – Get application status of your Applications in the Last 30 Days. *STOP* – To stop communication through this channel. *START* – To start communication through this channel. *SUPPORT* – To raise service request. *HELP* – Guideline of what all we support through this channel
8. Template Id: loantap_temp_9_
Template:
We have raised the service request on your behalf. We will get in touch with you shortly to resolve your query.
9. Template Id: loantap_temp_10
Template:
Kindly reply with the highlighted keyword: *APPLICATION* for Application Related Issues *REPAY* for Repayment Relates Issues *DISBURSE* for Disbursement related issues *OTHERS* for general query
10. Template Id: loantap_temp_11
Template:
Our Credit Manager is awaiting following documents to process your application: <var1> <var2> <var3> <var4> To fast track your application, Kindly send the documents to <var5>@loantap.in
11. Template Id: loantap_temp_12
Template:
Hi, Thank you for connecting to LoanTap, a platform which provides customised Personal Loans, to suit your needs. Whether you want to fulfil your dreams or meet an emergency need, we have pocket-friendly loans, at customer friendly terms, for all your requirements
12. Template Id: loantap_temp_14
Template:
Thanks for contacting LoanTap. We tried to reach you over a call but could not connect. To continue with your loan application, reply with *YES*, to discontinue, reply with *NO*
13. Template Id: loantap_temp_15
Template:
Hi, This message is sent to you as you applied for a loan from LoanTap. We tried to reach you over a call, but could not connect. Please reply to this message with “Call Me” and we will arrange a call for you within next 24 working hours.
14. Template Id: loantap_temp_16
Template:
Our Credit Manager is awaiting the following documents in order to process your application: <var1> For faster processing of your application, please send your documents to us via email at – <var2>
15. Template Id: loantap_temp_18
Template:
For Application ID: <var1> Thank you for filling the form. Our Credit Manager is awaiting following <var2> documents for processing your loan: 1. Pan Card 2.Address Proof 3. Salary Slips (last 3 months) 4.Salary Account Statement (last 6 months;PDF file) https://loantap.in/check-my-rate/home/lapp/APPID
16. Template Id: loantap_temp_19
Template:
Dear Customer Name, Your loan application has been processed. Please send your documents to <var1> with your application number <var2> to complete the verification. Documents Required: -Pan Card -3 months Salary Slip -6 month’s Bank Statement -Current & Permanent address proof Kindly ignore the documents already uploaded. You can also upload documents by clicking on the link https://loantap.in/check-my-rate-/home/lapp/<var3> Or call our loan helpline 788 804 0000 for any assistance. Team LoanTap
17. Template Id: loantap_temp_20
Template:
Dear <var1>, Your loan application has been processed. Please send your documents to <var2> with your application number <var3> to complete the verification for quick loan disbursal. Documents Required: -Pan Card -3 months Salary Slip -6 month’s Bank Statement -Current & Permanent address proof Kindly ignore the documents already uploaded. You can also upload documents by clicking on the link <var4> Or call our loan helpline <var5> for any assistance. Team LoanTap
18. Template Id: loantap_temp_21
Template:
Dear <var1>, We have received your incomplete loan application. To avail loan within 24hrs*, please complete your application by clicking on the link – <var2>. Please keep the below documents handy for upload. Documents Required: -Pan Card -3 months Salary Slip -6 month’s Bank Statement -Current & Permanent address proof Feel free to call our loan helpline <var3> for any assistance. Team LoanTap
19. Template Id: loantap_temp_22
Template:
Dear <var1>, Thank you for your interest in availing loan from LoanTap. To start your loan application, please click on the link – <var2> and complete for quick disbursal in 24-36hrs*. Please keep the below documents handy for upload. Documents Required: -Pan Card -3 months Salary Slip -6 month’s Bank Statement -Current & Permanent address proof Feel free to call our loan helpline <var3> for any assistance. Team LoanTap
20. Template Id: loantap_temp_23
Template:
Dear <var1>, Congratulations! Your loan application <var2> is accepted with pending documents. Please call <var3> to complete the documentation with loan disbursal in 24 Hrs*. Team LoanTap
21. Template Id: loantap_temp_24
Template:
Dear Customer, Congratulations!! Your loan application <var1> has been approved and ready for amount disbursal. Please call <var2> to schedule an appointment for disbursal formalities. LoanTap Team
22. Template Id: loantap_temp_25
Template:
Dear <var1> – <var2> Legal Intimation for Non Payment of Rs. <var3> sent on your mail. Pay Using IMPS/NEFT/RTGS to your Virtual Account: <var4> in IDFC Bank (<var5>) A/c No:<var6>, IFSC Code: <var7>. Pay using UPI: <var8>. Loan Id <var9> Pay Using Paytm: Upto Rs 25,000 http://m.p-y.tm/LoanTAP. For any clarifications Contact – Name:<var10>, Mobile:<var11>.
23. Template Id: loantap_temp_27
Template:
For Application ID : <var1> Thank you for filling the form. Our Credit Manager is awaiting following <var2> documents for processing your loan: <var3>
24. Template Id: loantap_temp_35
Template Title: Mobile Verification Complete
Template:
Hi Thank you for verifying your details. Please find below the customised offers based on your profile- <var1> Complete your application here <var2> and get the loan that suits your needs the best.
25. Template Id: loantap_temp_29_
Template Title: Offer Availed
Template:
This is to confirm that you have selected the following loan offer: <var1> Kindly complete the KYC process and upload following documents to complete your application- <var2> After you upload the documents, our team will get in touch with you within 24 Hrs. You can complete the KYC verification online via the e-KYC option if your Aadhar is linked to your registered mobile number. Complete the final step now <var3>
26. Template Id: loantap_temp_31
Template Title: KYC Verification Done
Template:
Thank you for KYC Verification. We ensure privacy and security of all our customer data. Our Credit Manager is awaiting following documents to process your application. <var1> In case of any clarifications, give us a call on <var2> or write to us at <var3>
27. Template Id: loantap_temp_51
Template Title: Documents Uploaded
Template:
It will only take a minute but it would be great if, in order to fast track your application, you can fill in details about your current address and employer details <var1>
28. Template Id: loantap_temp_33
Template Title: Employer Details Filled
Template:
Yay! Your application is now complete. Our team will get in touch with you within next 24 hrs. You can check your Application status at any point of time by going to My Account section of our Website/App or by sending STATUS here on Whatsapp. Kindly save this number to enable us to communicate with you over Whatsapp. Please note this number is only available for Whatsapp and not for calling or sharing documents
29. Template Id: loantap_temp_34
Template Title: Dropout
Template:
Dear Customer, We noticed that you left your application incomplete. Your customised loan offer is just few steps away. Complete your application now to avail a hassle free loan in 24-36 hours. <var1> In case of any queries, give us a call on <var2> or write to us at <var3> Regards Team LoanTap
30. Template Id: loantap_temp_40
Template Title: Reminder – Profile
Template:
Hey, Your Customised offer is waiting for you. It comes with – Fast Disbursal, 0 Prepayment Charges* and Flexible Instalment Options Choose your Offer Now! <var1>
31. Template Id: loantap_temp_39
Template Title: Reminder – Docs Uploaded
Template:
2 minutes! That’s all it will take to complete your application. Complete Your Application Now ! <var1> We are waiting!
33. Template Id: loantap_temp_42
Template Title: Reminder – KYC
Template:
We noticed that you have left your application incomplete. Upload basic documents and get one step closer to your fast and flexible loan. Complete Now! <var1>
34. Template Id: loantap_temp_43
Template Title: Introduced Virtual Payment Option
Template:
Dear <var1>, we have introduced virtual payment option to pay your EMI/Bullet Payment/Pending amount, Here are your virtual account details: Pay Using IMPS/NEFT/RTGS to your Virtual Account: Loantap Credit Products Pvt Ltd in IDFC Bank (Current Account) A/c No: <var2>, IFSC Code: <var3>. Use Loan ID : <var4> and Pay Upto Rs 25,000 using <var5>
35. Template Id: loantap_temp_44
Template Title: Bounce EMI Reminder
Template:
Greeting from Loantap.
Your Installment of Rs. <var1 (EMI Amount)> has been bounced on <var2 (NACH Date)>. Kindly clear the dues immediately by using below account details through UPI/IMPS / RTGS / NEFT. Please inform us about payment details on
<var3 (email ID)> or confirm over message to <var4 (Mobile No.)> upon transferring the amount.
Total Payable amount: <var5 (Total Overdue)> (Including bounce charges and penalty)
Please ignore this message if paid already,
Account details: Beneficiary – Loantap Credit Products Pvt Ltd.
Name of Bank: IDFC Bank(Current Account)
A/c No: <var6 (LTCPPLXXXXXXXX)> (Virtual Account Number starts with LTCPPL99)
IFSC Code: IDFB004010
UPI ID: <var7 (LTCPPLXXXXXXXX.06@CMSIDFC)> Or Pay Using PayTm OR Pay Using PhonePe
36. Template Id: loantap_temp_45
Template Title: Legal Intimation
Template:
Greeting from Loantap.
This is to bring to your kind notice that even after repeated reminders, visits and calls you have failed to regularize the loan and as on date your payable overdue is Rs.<var1 (Total Overdue)>, please clear these dues immediately to avoid further legal consequences. Failing which we have no option than step into legal proceedings to recover the liability. Please clear the dues using below account details through UPI/IMPS / RTGS / NEFT.
Please inform us about payment details on <var2 (email ID)> or confirm over message to <var3 (Mobile No)> upon transferring the amount to hold the further proceedings.
Please ignore this message if paid already subject to provide the proof.
Account details: Beneficiary – Loantap Credit Products Pvt Ltd.
Name of Bank: IDFC Bank (Current Account)
A/c No: <var4 (LTCPPLXXXXXXXX)> (Virtual Account Number starts with LTCPPL99)
IFSC Code: IDFB004010
UPI ID: <var5 (LTCPPLXXXXXXXX.06@CMSIDFC)>
Or Pay Using PayTm OR Pay Using PhonePe
37. Template Id: loantap_temp_46
Template Title: Account details
Template:
Your as on date payable overdue amount is Rs. <var1 (Total Overdue)>, use the below account details to pay the amount.
Account details: Beneficiary – Loantap Credit Products Pvt Ltd.
Name of Bank: IDFC Bank (Current Account)
A/c No: <var2 (LTCPPLXXXXXXXX)> (Virtual Account Number starts with LTCPPL99)
IFSC Code: IDFB004010
UPI ID: <var3 (LTCPPLXXXXXXXX.06@CMSIDFC)>
Pay Using PayTm OR Pay Using PhonePe
38. Template Id: loantap_temp_47_
Template Title: Dunning message
Template:
Dear Customer, this is to inform you that, being elite customer of our company, we observed that are overdue showing in your account and as per statement payable overdue amount mentioned below. You can pay using any of below payment modes like PAYTM/PHONEPE or payments through virtual account (UPI/IMPS/NEFT).
EMI Overdue – Rs. <var1>
Penal Overdue – Rs. <var2>
All Dues – Rs. <var3>
Bullet Overdue – Rs. <var4>
Account details: Beneficiary – Loantap Credit Products Pvt Ltd.
Name of Bank: IDFC Bank (Current Account)
A/c No: <var5 (LTCPPLXXXXXXXX)> (Virtual Account Number starts with LTCPPL99)
IFSC Code: IDFB004010
UPI ID: <var6 (LTCPPLXXXXXXXX.06@CMSIDFC)>
Pay Using PayTm OR Pay Using PhonePe Any clarifications you may contact <var7 (Name)> – <var8 (Mob No)> or email <var9 (email ID)>. In case already paid, please share transaction details to validate and regularize the account.
39. Template ID: loantap_temp_49
Template Title:
Template:
Thank you for choosing <var1>. Complete your application with minimum documentation and get a loan which comes with No Prepayment Charges and fast approval. Simple, complete your KYC, upload basic documents and avail a loan instantly! <var2>
40. Template ID: loantap_temp_50
Template Title:
Template:
You have chosen <var1> for your needs. Complete your application now and get your loan in 24 Hours. Simply, Complete your KYC, Upload basic documents and get your loan approved. <var2>
41. Template ID: loantap_temp_55
Template Title:After Mobile Verification is Complete
Template:
Dear <var1> Based on the details provided by you, we have curated the list of available loans for you. Please click below to choose what suits you best. <var2> Send -To opt out To contact LoanTap Support To know application status
42. Template ID: loantap_temp_56
Template Title: After user clicks on “Avail Loan” on Screen 8: Avail Offer
Template:
Dear <var1> This is to acknowledge that we have received your choice of loan : <var2> <var3> Complete the application to get your loan in 24 Hrs. <var4> To opt out To contact LoanTap Support To know application status
43. Template ID: loantap_temp_53
Template Title: Screen (status Screen) : After Employer Details
Template:
Dear <var1> Yay! Your application <var2> is now complete. Our team will get in touch with you within next 24 hrs. Send – To opt out To contact LoanTap Support To know application status
44. Template ID: loantap_temp_54
Template Title: Call Centre ( triggered by CC executive )
Template:
Dear <var1> To complete your application and get loan in 24 Hrs, click here <var2> Send – To opt out To contact LoanTap Support To know application status
45. Template ID: loantap_temp_58
Template Title: CPA template non-contactable:
Template:
Dear <var1> This is with regards to your loan application <var2> We tried to reach you over a call but could not connect. Call back on <var3> between <var4> to confirm a few details and get your loan in 24 hours.
46. Template ID: loantap_temp_59
Template Title: CPA – Pending Documents
Template:
Dear <var1> We are awaiting documents to process your loan application Application ID and have sent you a mail regarding the same. Request you to send them to <var2>@help.loantap.in Alternatively, Please call <var3> between <var4> to complete this last step and get your loan in 24 hours.
47. Template ID: loantap_temp_60
Template Title: CM template- non-contactable
Template:
Dear <var1> Your Relationship Manager is looking forward to a 5 minute chat with you with regards to your loan application Application ID Please call <var2> between <var3> to get closer to your fast and flexible loan from LoanTap.
48. Template ID: loantap_temp_62
Template Title:
Template:
Dear Customer,
Thank you for reaching out to <var1>.
Please check the below details of your <var2>
49. Template ID: loantap_temp_72
Template Title:
Template:
Dear <var1>,
Greetings from LoanTap,
We observed that as on <var2> you have the overdue towards your loan.
Here are the details-
Lan ID: <var3>
Sublan ID: <var4>
Instalment Amount: Rs. <var5>
Presentation Date: <var6>
Amount Successfully Credited: Rs. <var7>
Therefore request you to please clear your EMI/Overdues using the below Payment link <var8>
Please ignore if you have already paid. In case of any Issue click here to create service request <var9>
Regards,
Team Loantap/ I Loan
50. Template ID: loantap_temp_63
Template Title:
Template:
Dear <var1>,
We are glad to inform you that your application is complete. We usually process and disburse the Loan within 2 Business Days after we receive all the documents. Thus, our Credit Manager is awaiting following documents in order to process your application : <var2>
For faster processing of your application, please visit this link – <var3>
Template ID: loantap_temp_66
Template Title: Pre intimation against EMI presentation
Template:
Dear <var1>,
Greeting from <var2>. This is a pre intimation and reminder that your installment of ₹<var3> is due on <var4>, Keep sufficient funds in your <var5>, account no <var6> to avoid bounce fee. For any queries send a mail to info@loantap.in, if already paid in advance, please provide transaction details to regularize your account.
Template ID: loantap_temp_67
Template Title: Pre intimation NACH not active cases
Template:
Dear <var1>,
Greeting from <var2>. This is a pre intimation and reminder that your installment of ₹<var3> is due on <var4>, due to some reason we could not debit money through NACH hence request you to clear the EMI dues immediately using the below payment link to avoid late penalties. <var5> For any queries send a mail to <var6>, if already paid in advance, please provide transaction details to regularize your account. To activate the NACH request you to share the last 3 months bank statement and one canceled Cheque to <var7>
Template ID: loantap_temp_69
Template Title:
Template:
Dear <var1>,
The amount will be: <var2>.
Please click on the below link and follow the steps to make the payment. <var3>
Template ID: loantap_temp_70
Template Title:
Template:
Hi <var1>,
You have been invited to provide OTP based consent on <var2> document from Loantap. Kindly use below link to proceed to Otp Consent <var3>
WhatsApp Message Template Guidelines:
URL:
https://developers.facebook.com/docs/whatsapp/message-templates/guidelines
WhatsApp Production PUSH Text API:
URL: https://push.aclwhatsapp.com/pull-platform-receiver/wa/messages
Request Headers:
Content-Type: application/json
user: loantwts
pass: xxxxxxxxxx(Password will be shared over the call)
Request Type: POST
Request JSON:
{
“messages”: [
{
“sender”:”919146030002″,
“to”: “xxxxxxxxxx”,
“messageId”: “xxxxx”,
“transactionId” : “xxxxx”,
“channel”: “wa”,
“type”: “hsm”,
“hsm”: {
“langCode”: “en”,
“template”: “TemplatedID”,
“parameters”: {
}
}
}
],
“encryptionKey”:””
}
WhatsApp Production Mesoka:
URL: https://mesoka.aclwhatsapp.com/
Username: loantwts
Password —- Loantap@123 (You would have received an Auto generated Email with the Password From Mail Id: noreply@aclmobile.com At: nishant@loantap.in)
WhatsApp OPTIN DATABASE: Please share the OPTIN database in attached excel file(File Name: OPTIN_DUMP).
WhatsApp MIS(TA) Login Details(To analyze the traffic): We will get back to you on WhatsApp MIS(TA) Login Details.
Response id: loantwts-1590586140179-6326-0102
Request you to notify ACL’s 24*7 technical support team (Tech Support) immediately and also mark cc to ACL CARE Team whenever you face any service related issue.
Please find the contact details mentioned below.
Tech Support Team
Email ID : (configuration@aclmobile.care)
Tel: +91.120.6139000
(M): +91.9810525446
NOTE: Please find below details of WhatsApp tier rating for Push messaging:
Tier Rating
There are three below listed different quality tiers defined for any enterprise.
· Tier 1: Allows your business to send messages to 1K unique customers per day.
· Tier 2: Allows your business to send messages to 10K unique customers per day.
· Tier 3: Allows your business to send messages to 100K unique customers per day.
Any new enterprise starts with the lowest tier and their rating improves as their quality of message increases. So in a nutshell initially businesses are allowed to send only 1K unique messages. This limit increases as their quality of messages improve. To graduate from tier-1 to tier-2, enterprise will have to send message to 2000(2*existing limit) unique customers within seven days and its quality should not be in red state.
Kindly note this limitation is only for Push messaging and there is no limit on push messaging in response to pull messaging.
References:
Trust you will find everything in order; in case of any clarification or suggestions, please get back to me, my contact details are mentioned below.
Looking forward to a fruitful & mutually beneficial relationship.
Please feel free to revert for any other assistance.
