| Step No | Stage | Description |
| 1 | Level 1 | Raise Complaint via Call / Branch/ Email |
| 2 | Processing |
7888040000/cs.loantapcredit@help.loantap.in| cs.iloan@help.loantap.in/ Hermes Waves | Office No :103 Central Avenue Road Kalyani Nagar, Pune:411006
|
| 3 | Review | Initial Review by Support Team |
| 4 | Decision | Is Complaint Resolved? |
| 5 | Level 2 GRO | |
| 6 | Level 3 Nodal Officer | |
| 7 | Level 4 | RBI Ombudsman (Portal / Call / Email / Post) |
| 8 | End | Complaint Closed after Resolution |
